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Frequently Asked Questions about RACI and COVID-19 Prevention (Click to open)

Are masks required in RACI offices?
  • RACI staff members are required to wear a mask.  Patients are strongly encouraged to wear a mask, although we are not mandating them as some patients may have medical reasons for not wearing one.  All patients are screened for COVID symptoms.
How often is exam room equipment cleaned?
  • Our staff members are wiping down commonly touched exam room surfaces in between each and every patient.  You may not see them wiping down, as this is done as soon as each patient leaves the room to allow drying time between patients.
What is RACI doing to protect patients from COVID-19?
  • Thorough screening of all patients who enter the clinic for COVID-19 symptoms or exposure to someone with COVID-19 symptoms or diagnosis.  Screening is also done prior to appointment day via reminder calls, texts, and emails.
  • Requiring masks for all RACI staff members and strongly encouraging all patients to wear a mask or face covering over their nose and mouth.  Masks are available at our reception desks for those who do not have one.
  • Limiting the number of visitors. Family members or drivers are not allowed to wait inside our office or accompany a patient to their exam unless the patient requires special assistance.  We are happy to call them when patients are finished with their exam.
  • Increasing the frequency of cleaning high-touch surfaces including door handles, chairs, etc.
What are the symptoms of COVID-19? 
  • COVID-19 symptoms include:
    • Fever
    • Chills
    • Cough
    • Shortness of breath
    • Chest tightness
    • Sore throat
    • Stuffy nose or runny nose
    • Loss of taste or smell
    • New onset of diarrhea
    • Muscle aches and pains
What should RACI patients do if they have symptoms?
  • If you have an upcoming appointment scheduled and have one or more COVID-19 symptoms, please call our office before coming to your appointment.  We would be happy to reschedule your appointment for a later date when you are feeling well.
Does RACI offer telehealth appointments?
  • Our physician assistants are accepting telehealth appointments for established RACI patients.  If you have questions about the urgency of your next visit, or if you are experiencing changes to your vision and are unsure when to schedule your next appointment with your RACI retina specialist, a telehealth appointment can be scheduled by calling our Beachwood office at 216-831-5700.
What can I do to keep myself, my family and friends safe and healthy before my upcoming RACI appointment?
  • The most important steps to take:
    • Avoid going to gatherings with large numbers of people; heed social distancing guidelines.
    • Stay home when you are sick.
    • Wear a cloth face covering when you are out in public and cannot practice social distancing.
    • Wear a cloth face covering before you enter a healthcare setting, including RACI offices.
    • Practice good hand hygiene and cough and sneeze etiquette. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose and mouth.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

RACI Announcement on COVID-19

Please listen to this message from our RACI physicians to update you on our new patient safety measures. Thank you for putting your trust in Retina Associates of Cleveland!


  • Our Physicians

    Our doctors are NE Ohio’s experts in the medical and surgical treatment of Age-related Macular Degeneration (AMD), Diabetic Retinopathy, Retinal Detachment, Flashes and Floaters, and other diseases of the macula, retina and vitreous.  They strive each and every day to improve the quality of life for their patients.

    Meet Our Physicians
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  • Our Locations

    As one of the largest retina practices in the U.S., we serve all of Northeast Ohio with 13 convenient neighborhood offices and 14 retinal specialists.

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  • Our Services

    At Retina Associates of Cleveland, our philosophy for more than 45 years has been that the patient comes first, and every patient is treated like family.  We provide exceptional, patient-centered retinal care and go above and beyond to treat each patient with kindness and compassion.

    Our Services
 

Retina Associates Office Locations

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